ClassArc is small, which means the person who replies is the person who can actually answer. Email, WhatsApp, or book the free first class directly — whichever suits you. We reply within a day, and usually a good deal sooner.
How to reach us
Use whichever you would normally use. Nothing is routed through a call centre, and nobody will ring you back to sell you something.
We are a small team teaching across five time zones, so a reply may arrive outside your working hours. If something is urgent and class-related, WhatsApp reaches us fastest.
What to expect
A person reads it. Not a bot, not an autoresponder that asks you to describe your issue in a drop-down. Usually that person is Rajat, who founded ClassArc and still teaches on it every week, which means the answer to "can you cover NCEA Level 2" comes from somebody who would be teaching it.
We reply within a day. If you have asked something we cannot do — a curriculum we do not cover, an early-morning slot in Australia or New Zealand that we cannot staff properly, a group class at a lower price per child — we will say so plainly rather than steering you towards a booking.
If you want to see a lesson, we will offer you two specific times in your own timezone rather than asking when suits you. It is a full 55-minute class with the teacher who would go on to teach your child, and no card is taken to book it.
Useful to include
Not required — write however you like. But a message with these in it gets a useful answer instead of a reply asking for them.
Where we teach
Class times and reminders are always in your local time, never ours. Each market has its own page and its own published prices.
Common Core and state standards, K–12
Your province's curriculum, grades 1–12
Australian Curriculum v9.0 and your state's syllabus
NZ Curriculum phases and NCEA, Years 1–13
If your country is not on this list, email us anyway and we will tell you honestly whether we can teach your child's curriculum.
Common questions
You might be looking for
If your question is one of the common ones, these will be faster than waiting for a reply.
Thirty-one questions in one place — cost, class length, teachers, curricula, refunds, technology and how progress is tracked.
Read the FAQFrom first message to week ten: what the free class is for, how a lesson runs, and what happens between lessons.
See the processFull tables in five currencies, what is included, and what tutoring normally costs in your market.
See pricingFirst class
55 minutes. The real classroom. No card. We confirm details on email and WhatsApp within a day.
Last updated · May 2026
When you book a demo or sign up for classes, we collect your name, your child's name, email, WhatsApp number, time zone, and the grade you're inquiring about. That's it. We don't ask for or store any payment details on this website. We don't use trackers, cookies for advertising, or third-party analytics that profile you.
Only to schedule and run your classes, send you class reminders, share homework and progress, and answer your questions. We'll reach out by email or WhatsApp, depending on what you tell us works better for you.
Your teacher, and the small team supporting them at ClassArc. We never sell, rent, or share your information with anyone outside ClassArc. We use Formspree to receive form submissions, and standard email and WhatsApp for messaging, nothing else.
We treat any information about your child with extra care. We only collect what we need to teach them well, such as their grade and what they're working on. We never use a child's photo, name, or work in any marketing without the parent's explicit written permission.
You can ask us to show you what we have on file, correct anything inaccurate, or delete your data entirely, at any time. Just email hello@theclassarc.com and we'll handle it within a few days.
Email hello@theclassarc.com. A real person will reply.
Last updated · May 2026
ClassArc is a one-on-one online tutoring service. We provide live, scheduled classes between a teacher and a student, along with homework, feedback, and study support.
Each class is 55 minutes. You can reschedule or cancel a class up to 5 minutes before it starts. If you miss a class without notice, we usually credit it back to your balance and reschedule based on what works for the teacher and student.
The first demo class is free, no card required. After that, plans are billed in advance for the number of classes you choose (8, 24, or ~48). We'll send you a payment link directly once you've picked a plan.
If you want to stop classes at any point, we refund whatever class balance is left on your plan. No questions asked, no friction. Refunds are processed within 7 business days.
We expect students and parents to treat teachers with respect, and teachers to do the same. We reserve the right to end the relationship if classes become unsafe, abusive, or disruptive, with a full refund of any unused balance.
If we update these terms, we'll email you before the changes take effect, so you have time to review them.
For anything, email hello@theclassarc.com.